Florida Spa Association
The Scoop
October 2016

When the Going Gets Tough!

Every one of us has had to face challenges and adversity at some point in our life. If you have a beating heart, there is no getting away from it. When the going gets tough it's valuable and uplifting to know that "this too shall pass" yet, how we take action or react to the more extreme situations in life, especially in times of insistent trial and tribulations, truly defines us. To be challenged is an opportunity to discover who we really are outside the ordinary and day-to-day demands and expectations of our lives. It reshapes our personality and characterizes the outcomes we achieve.

However, when circumstances and challenges present themselves outside of our control. Strength, courage, and hope become our mantra. As you know, October is Breast Cancer Awareness Month. Did you know that breast cancer is the second most common kind of cancer in women? According to a recent study, about 1 in 8 women in the United States experience breast cancer at some point.

The journey one takes when dealing with cancer is challenging on so many levels for the patient, as well as loved ones. Breast Cancer Awareness is close to my heart, as I lost my mother when I was 20 to breast cancer when she was only 52. I can truly attest to the fact that it is extremely painful to watch a loved one experience cancer. But I can also acknowledge that the circumstances surrounding this painful time in my life were out of my control...strength, courage, and hope were what I depended on to get through.

"Sometimes you don't realize your own strength until you come face-to-face with your greatest weakness." - Susan Gale

This month, let's honor those who are fighting or have fought Breast Cancer. Be sure to get regular checkups, and consult your physician if you have questions.

Thank you,
Ilana Moses, Founder and CEO of FSA


FSA Phone App!

Download the FSA app for iPhones or
Androids to keep you connected on the go.


Get the lastest spa industry gossip!

  • A Sad Goodbye and a Happy Hello!
    • Amy Retay, Spa Director - Breakers Hotel
    • Jenna Laramee, Spa Director - Ritz-Carlton in Sarasota




IECSC - Fort Lauderdale


Invigorate your career and keep that competitive edge!

You can register below. Don't miss out!


ISPA 2016

Thank you, ISPA 2016, for another inspirational conference! We've enjoyed the motivational speakers, talented performers, exceptional exhibitors, breakout sessions, reconnecting with spa friends, and just having so much fun! It's was truly INNOVATIVE!! We were excited to see so many of our spa peers, and visit with many of our FSA vendors that exhibited! And we were thrilled to meet with our Global Wellness Day Ambassadors!!

Hurray for another successful ISPA 2016!!




Julie Bach, Founder and Executive Director of Wellness for Cancer...

Wellness for Cancer has set the standards for Global Training for helping spas learn how to provide massages, facials, and manicures to people who are patients and survivors. It's interesting because we always speak about patients, but the United States has 16 million + survivors. People are walking around with conditions that need adjustments when they come to the spa.

Wellness for Cancer now has trainers on all continents and is currently teaching at the prestigious Ananda Spa in the Himalayas. After the staff is trained, they will join a Hospice Medical Team and go in to villages to work with people who are needing some TLC. Wellness for Cancer is sponsoring another training like this in the spring in Cambodia and one early summer in Bali. If you are interested in this type of retreat, please contact Julie Bach at

A bit about Tammy Pahel...


Spa Director at Turnberry Isle Miami

We are proud to feature and thank our friend Tammy Pahel, Spa Director at Turnberry Isle Miami, and our host for the FSA "Miami Spa Life" Event on Tuesday, October 11th, which will unveil the newly renovated state-of-the-art" luxury spa at Turnberry Isle Miami. Tammy, an extraordinary woman with countless accomplishments in the spa industry, has proven to be the quintessence of a true leader.

Read On...

Meet the Founder

Nathalie Cecilia, Founder of Bamboo Massage

"Hall of Fame" inductee (World Massage Festival 2009) and Teacher of the Year 2013, Nathalie Cecilia, creator and master of Bamboo Massage Therapy, was born in Nimes, South France. With a Master's degree in Philosophy and Languages from the Universitee des Lettres De Montpellier, she began her career as a teacher and translator.

Traveling around Europe - and later around the world - she crossed the Atlantic in order to explore the United States and experience life here. It was then she decided to change her career. Keeping her goal to help people in mind, she attended the Sarasota School of Massage Therapy. Three months following her graduation in 2004, she opened Two Touch Company - a Thai studio and massage therapy office in Sarasota, Florida.


This vendor spotlight is for vendors that support the FSA.

Hitting the Wall - Preventing Burnout in Our Industry

By Donna Dodier

I believe our industry is spectacular and unique. It's a relaxing social atmosphere, an often life-changing emotional one-on-one connect where we create relaxing journeys for strangers and friends alike. It is always evolving, changing, and bringing forth new cutting-edge innovations to help society look their best, feel refreshed the experience the euphoric feeling of relaxation at its finest.

As our busy season arrives, our work environment becomes demanding and chaotic. Spreading ourselves too thin for too long may cause us to reach a destructive point that is very damaging not only to ourselves, but to our clients, the spa, and fellow staff members.


The Convergence of the Inner & Outer


By Mary Bemis editorial director of Recently honored with a Folio Top Women in Media Award, she is a founder of the Washington Spa Alliance, and is a recipient of ISPA's Dedicated Contributor Award.

A few months ago, I co-curated Discover Green, a new natural and organic beauty pavilion at Cosmoprof North America. It was a lot of fun and had a great turnout. The experience led me to think about how green beauty has evolved over the years, and where it's headed now.

Twenty years ago, when I launched American Spa magazine to the trade, it was still news that beauty and beauty products are not just skin deep. Specifically, that at least 60% of skincare products are absorbed into the skin. By now, you know, that of course. But part of that growing realization came from the spread of products like nicotine patches where mind-altering medicine can be applied to the skin. What you might call the skin/brain interface.

What's happening now is a growing awareness that it's all connected: what you eat can show up on your skin as a rash, and what you apply to your skin can really mess up your innards. The Environmental Working Group reports that one in five of all personal-care products contain chemicals linked to cancer, and 56% of those products contain penetration enhancers. It's not so surprising then, that we're seeing a serious consumer demand for greener beauty products. In fact, global demand for organic personal-care products, one-third of which are skincare, is expected to reach $13.2 billion by 2018, according to Transparency Market Research.

Read On...

Do It Anyway!

This month, M. Rene shares a powerful message from Rory Vaden. Rory's message is a great reminder about the steps to achieve success in anything we set our minds to. How many great things in this world would never have been accomplished if someone didn't do it scared?

True story! A woman who was trapped in a burning building on the 80th floor was terrified of heights and enclosed spaces. When the fire alarm went off, she refused to follow her colleagues into the stairwell to evacuate to safety.

The firemen did a sweep of the building and found her hiding under her desk, waiting to die. She was screaming, "I'm scared, I'm scared!" as the firemen insisted she walk down the stairwell until one fireman said, "That's OK, just do it scared." He repeated it all the way down the 80 flights of stairs, until he brought her to safety.

We've all faced these moments in our careers-when you know what has to be done, but your fear holds you back. In order to stand out, you must develop the habit of acting in the face of fear. It's fine to be scared - do it scared. It's fine to be unsure - do it unsure. It's fine to be uncomfortable - do it uncomfortable. JUST DO SOMETHING!



Have a Question?

What do you want to learn about spa operations, the spa industry, leadership, vendor relations, wellness...? Each month, we will select one question and experts within the FSA team will share their insights in the upcoming newsletter. Send your questions to

This month's question is:

How can I motivate my team?

As busy season is almost upon us, now is a great time to look at how to keep your employees happy and motivated. Here are a few ideas to motivate and retain your team.

  1. Create a motivational atmosphere. In your break room, have an inspirational quote of the day, post real compliments from guests; provide spa industry/vendor literature so your staff can feel inspired.
  2. Set realistic goals. The goals you set your staff must be attainable. You must communicate your goals to the team and offer any support necessary to achieve your goal by providing continual training and development opportunities to your team. You can also have your employees pick their own goal to make them more engaged.
  3. Offer an incentive. Reward employees for each target achieved. Spa software can track bookings, upgrades, or retail commissions. Think of non-monetary incentives, such as employee of the month parking.

As a manager, it's important to stay consistent and meet with your team to discuss the progress of the goals set. Give your staff incentives, make them feel special and address any professional problems they may have. Motivating employees will make a difference, and you are also more likely to retain them.


  • October - Breast Cancer Awareness Month
  • October 2 - 4 - Rosh Hashanah
  • October 6 - Spa Buzz - Chicago
  • October 10 - Columbus Day
  • October 11 - FSA "Miami Spa Life" Event at Turnberry Isle Miami
  • October 12 - Yom Kippur
  • October 16 - 18 - Global Spa & Wellness Summit in Austria
  • October 23 - IECSC Fort Lauderdale
  • October 31 - Halloween

Curried Butternut Squash Soup

  • 2 tablespoons butter
  • 1 cup finely chopped onion
  • 4 cloves garlic, minced
  • 4 cups chicken broth
  • 1 (2 pound) butternut squash - peeled, seeded, and cut into 1-inch pieces
  • 2 teaspoons curry powder
  • 1 teaspoon salt
  • 1/2 teaspoon ground cumin
  • 1/4 teaspoon cayenne pepper
  • 1/2 cup half-and-half
  • 2 tablespoons honey
  • 1/4 cup sour cream, or to taste (optional)

How to make this recipe

  1. Melt butter in a large pot over medium heat. Cook and stir onion and garlic in hot butter until softened and browned, 10 to 15 minutes.
  2. Stir chicken broth, squash, curry powder, salt, cumin, and cayenne pepper into onion mixture. Bring mixture to a boil, reduce heat to low, and simmer until squash is tender, about 15 minutes. Remove from heat. Stir half-and-half and honey into squash mixture.
  3. Pour squash mixture into a blender no more than half full. Cover and hold lid down; pulse a few times before leaving on to blend. Puree in batches until smooth. Ladle soup into serving bowls and top with a dollop of sour cream.

4 servings, 296 cals
Prep time: 15 min, Cook 25 min, Ready in 40 min